Turn Your CALL CENTERS Into PROFIT CENTERS!

IVR Solutions from GetABBY Change the Game.

What does every call center have in common? They’re really COST CENTERS. In order to eliminate costs associated with a call center, ABBY changes the way they operate... around the globe.

1.) Improving the Customer Experience

Traditional IVRs and agents often greet repeat customers like it’s their first time calling. And when the call is finished... the IVR remembers nothing. Using a conversational IVR system will not only improve the experience, but save the customer and the organization time.

2.) Call Deflection

All too often, the customer has a difficult time communicating with the agent or IVR. Agents not speaking in their native languages or not having enough multilingual agents for their culturally diverse customer base, so ABBY deflects calls with multilingual and mobile solutions.

3.) Cost Reduction and ROI

And there’s the traffic spikes where agents are swamped with calls or sitting there with nothing to do... but run up the meter. How often is one part of an organization doing one thing - and another part doing something different - and the iVR or Agent is not sophisticated enough to examine all the data before making a decision? So, ABBY reduces these costs and shows a rapid ROI.

The Solution

ABBY knows no strangers... she’ll greet and interact with your customers conversationally... taking the information and storing it inside her built-in CRM. Anything from the customer’s name to what they are calling about to their travel destinations and more. Eventually, this information will be used to not only build a relationship for future calls, but proactively anticipate why the customer is calling... all for an improved customer experience.

Because ABBY can be implemented as a hosted or on-premise solution, she’s completely scalable. She interfaces (seamlessly) to everyones data - in real time - so eliminate that waiting for your latest balance or inventory information - because ABBY’s got it. No more overtime or over staffing. On the flip side, ABBY utilizes outbound campaigns to prequalify customers and keep the agents busy when it’s slow. Reducing wasted man hours and increasing revenue. And again... improving the customer experience.

As for the communication problems, say goodbye to “lost in translation.” ABBY speaks over 23 languages and has the ability to switch ‘on the fly.” No need to maintain an expensive assortment of multi-lingual or non-native speaking agents. ABBY also uses a built-it chat bot translation tool to make the communication seamless and deflect additional calls.

Every ABBY IVR solution also comes with a smart phone application that deflects calls by automatically answering questions 24/7 from anywhere in the word and pro-activley sending outbound notifications about reservation or appointment changes, statements and more... all by using the same central knowledge base as your ABBY IVR system. ABBY mobile also uses her built-in CRM to target mobile ads... direct and specific to each mobile user.

Now if an average call “cost” center is handling 10,000 calls a day and the avg. call is 3 min. long... your call center is spending around $12,000 per day (rates may vary). If ABBY handles 100% of the calls... she'll be reducing your costs by over 60%. And if you install ABBY chat to further deflect calls another 15% or 1,500 calls a day (with no telco fees), you’ll reduce your costs again. Then there’s ABBY mobile which will not only deflect calls, but increase revenue with automated, targeted upsells/cross-sells and advertising. On a minimum of 3,000 coupons a day averaging approx. $2,800 per day. And with an avgerage upsell or cross-sell averaging $8 a day and selling 20% of the time, that's generating another $4,800.

So, starting with a $12,000 cost center, ABBY has reduced costs with automation and deflection. Increased revenue with ads and utilized her built-in crm for upsells and cross-sells. Turning another call center from being a cost center into a profit center... with all the other benefits for free.

You need, to GetABBY.

Now Available In the App Store! - GetABBY

GetABBY Launches Video Personal Assistant iPhone Application.

What is IVR? What's your favorite movie? With GetABBY's new personal assistant, every question is an opportunity to build a relationship. Imagine providing your customers with their very own personal assistant catered to your organization. Automatically booking appointments, capturing leads and collecting valuable information. It all starts with a question... "How can I help you?"

Download the GetABBY App today and experience the future in mobile personal assistants.

ABBY is a multi channel dialogue platform that manages your customer touch points with automated IVR Solutions, Web Avatars, Virtual Assistants, iPhone Applications and more. GetAbby's suite of Interactive Voice Response (IVR Solutions) range from automating reservations to enrolling insurance policies. ABBY can track and record calls, covert text to speech and even produce custom reports and analytics. GetAbby's IVR Solutions are conversational, so the customer experience is always paramount. It's time to GetABBY!

Government Solutions Keep Citizens Connected

ABBY provides City iPhone, IVR and Web applications that reduce costs by allowing citizens the ability to document and transmit needed information to the City to report graffiti, towing and numerous other types of location-comment-picture activities... automatically. In addition, and mindful of customer service, ABBY will integrate the application with the existing technical and management structure of the City, for maximum benefit and interaction of the application.
ABBY gives an individual the ability to ‘check the status’ of their report – to see if anything was accomplished on this element as of yet. ABBY’s dashboard stores all of the events and allows for back-end updating and processing.

This interaction can also be multi-modal – in terms of ABBY ‘calling’ the individual to report a fix or even to thank them for reporting the event. This continued interaction allows for quick resolution of issues, in a proactive manner, benefitting the timely requests and needs of customer service issues.

Capturing Valuable Customer Knowledge:

The best part... ABBY learns. Every question or interaction Abby handles is captured and automatically analyzed to provide valuable customer knowledge. Asking ABBY a question is conversational. If ABBY doesn’t know, she’ll suggest a solution or transfer you to the perfect representative. Then when citizens try asking the question again. Not only will Abby answer the question, she’ll have a better understanding of what citizens are really asking for. No more frustrated citizens, no more expensive calls, no more missed opportunities to improve the City!

Trust is paramount in every customer interaction. ABBY adds a presence and personality to your communication. Research shows that when personalities guide interactions, people trust the information more than in identical interactions without personalities. So if your citizens are supplying personal information, ABBY interactions will ensure a “peace of mind” and improved citizen experience.

Total Integration

Is it possible to reduce costs while improving customer service?

When a citizen asks ABBY a question, something incredible happens: ABBY answers it. Unlike a search engine, ABBY is designed to answer direct questions. If a citizen needs information about a baseball game or finding a towed vehicle, all they do is ask. It's that simple.

What about citizens who don't have a smartphone?

ABBY communicates on virtually any platform including web, phone and video avatars. ABBY speaks over 23 languages via video, audio or simply text. With ABBY's ability to operate on multiple platforms, cities no longer need multiple solutions for IVR, web, mobile and analytics. So, improving customer service and reducing costs is possible… with ABBY.

Total Satisfaction

Ask Questions, Get Answers... Instantly.

Reporting an Issue

To report an issue – the ABBY APP automatically defaults your current location, and your current phone number – and allows you to enter a comment about the particular event you are reporting.

Setting a Location

During this process – at any time – you can pick the type of even that you are reporting – as well as edit the location – either map or satellite view.

Built-In Camera

At any time you may take a picture of the element – and upload it into the file. All of the information is stored in ABBY’s ‘back-end’ dashboard for future reporting and decision- making.

Citizen Follow Up

The final slide is a feature that is somewhat ‘unique’ to ABBY. It gives an individual the ability to ‘check the status’ of their report – to see if anything was accomplished on this element as of yet. ABBY’s dashboard stores all of the events and allows for back-end updating and processing. ABBY allows interaction between the person reporting the event and the City– thereby eliminating duplicate reporting as well as further involving the community in the solution by inviting them into the interaction. This interaction can also be multi-modal – in terms of ABBY ‘calling’ the individual to report a fix or even to thank them for reporting the event. This continued interaction allows for quick resolution of issues, in a proactive manner, benefitting the timely requests and needs of customer service issues.

Looking for clarity? It’s time to GetABBY!

GetABBY Mobile Best Practices

To Be Consistent across All Mobile Devices:

- When coding for a mobile campaign, optimize your code for the limited bandwidth of the 3G network.

- Understand the difference between mobile web and in‐application ad executions and play to their strengths.

- Ensure that your call‐to‐action is strategically placed to attract the user’s attention and that it describes the experience the user can expect once action is taken (i.e. tap‐for‐video, tap‐for‐coupon, tap‐to‐expand and tap‐to‐learn‐more).

- Engage the user through the native features of the device, such as deep linking to the Apple App Store, iTunes or Google Maps as well as embedded video, embedded in‐app landing pages.

- Use streaming video for long‐form video and progressive for short‐form video to create the best user experience.

- Make sure your video features (auto-play, etc.) are optimized for the various devices itself.

- Make sure your ad leads to a site optimized for the device. Do not use a Flash landing page for an iDevice (for example).

- Leverage full‐screen video for the iPad for an optimal ad experience.

- Keep messaging and content tight and to the point. Remember that Mobile real estate is limited. Be direct when communicating your call‐to‐action.

- Realize that the iDevice market is 300% larger than Droid and 600% larger than RIMM – so keep that market place in the back of your mind.

- Interactivity is the key – being dynamic in the message – in the presentation and in the methodology – that’s the reason to GetABBY.

GetABBY Examines the Metrics Surrounding Mobile Advertising

Mobile performance metrics exceed those of similar online ads that require click‐to‐expand actions.

Interaction Rates:

- Consumers interact with Mobile Ads more than six times as much as they did with online click‐to‐expand ads.

Brand Time:

- Consumers spent significantly more time with mobile messages compared to online ads (almost twice as much).

- Brand time tended to correlate with the quantity and quality of content contained in an ad.

Click‐Through Rates:

- Mobile executions possessed higher branding times and other action rates – completing a very favorable ‘stickiness’ profile for the advertiser!

Now, imagine interacting with your ‘virtual assistant’ – you happen to be flying to Orlando, FL – and your assistant offers you discounted tickets to Disney and other associated parks yielding: “Right Content – Right Person – Right Time” – and that’s GetABBY!

GetABBY and Mobile Advertising - a GREAT idea and an OUTSTANDING performer!

According to eMarketer, marketers will spend $593 million in the mobile web in 2010 – only 2.5% of the total amount spent across the entire online space. The challenges mobile marketers face are:

Implementing media buys in scale: The mobile landscape is highly fragmented with respect to publishers, operating systems and device types, making it difficult for marketers to launch large‐scale mobile campaigns.

Understanding the best practices for creating mobile display ads: Because mobile display advertising is very young relative to the more established online space, marketers have limited knowledge regarding how to make mobile ads deliver the optimal user experience.

Identifying the best mobile advertising resources: Marketers also have limited insight into how mobile advertising will help them achieve their branding and direct response goals and which mobile advertising resources will give them the best bang for their marketing buck.

Creating a truly engaging mobile experience: The mobile marketplace currently lacks engaging advertising features, formats and targeting capabilities that enable advertisers to develop compelling ways to message and interact with their audiences.

The mobile space currently presents an exciting opportunity for advertisers. According to a recent InsightExpress study, mobile ads outperformed online ads in several essential campaign lift metrics such as awareness, favorability and purchase intent.

The key is to work the ad into the platform dialogue in order to achieve truly superior performance. Take a GetABBY presentation – not only does it include full video with your interactive assistant – but also displays pertinent advertising when the appropriate question is asked – now that’s why people GetABBY.

About GetABBY: GetABBY is a leading provider of artificially intelligent, natural language, enhanced Interactive Voice Response (IVR solutions). GetABBY enables organizations of all sizes to quickly deploy powerful telephony applications. More than 1,000 customers turn to ABBY’s patented suite of applications to enhance customer service and marketing using intelligent speech recognition that can automate most phone (and web) based interactions. With an innovative Internet-based solution (that requires no investment in hardware, software, or human resources) GetABBY balances the need for high quality communications with affordable pay-as-you-go pricing.

“The Perfect Gift” It’s Important to know your customers.

Never ask a friend, “What do you want for Christmas?” You shouldn’t need to. As Alec Baldwin on ‘30 Rock’ states, “Gift giving is the purest expression of friendship. I’m going to think about what I know and like about you and that will lead me to the perfect gift.” Think about when you receive the perfect gift. A gift that shows that someone cares and more importantly, they listen. It’s not just gifts, it’s customer service in general. But how do you accomplish this thoughtfulness on a massive scale? How do you convince hundreds or millions of customers that your organization actually cares about their wants and needs?

You don’t... Abby does. GetAbby provides mobile, web avatar and IVR solutions that track and record every customer interaction and integrate that data into a built-in CRM and analytics package. Abby is conversational, so every interaction with your customer is the start of another conversation. “How’s the weather in Orlando?” “Do you serve meals on your flight?” Virtually any question will provide insight into your customer’s concerns, ideas, likes and more.

In most cases, Abby can even anticipate what your customers will ask for based on previous data. Imagine calling an airline to check your flight status and being greeted with “Are you calling about your flight to Atlanta?” Wow... that’s an airline that cares.

The truth is, your customers are giving you endless amounts of data everyday with every interaction. All the information you need to take customer service to the next level. You just need the tools to help capture, interpret and utilize the data. You just need... to GetAbby.