ABBY provides City iPhone, IVR and Web applications that reduce costs by allowing citizens the ability to document and transmit needed information to the City to report graffiti, towing and numerous other types of location-comment-picture activities... automatically. In addition, and mindful of customer service, ABBY will integrate the application with the existing technical and management structure of the City, for maximum benefit and interaction of the application.
ABBY gives an individual the ability to ‘check the status’ of their report – to see if anything was accomplished on this element as of yet. ABBY’s dashboard stores all of the events and allows for back-end updating and processing.
This interaction can also be multi-modal – in terms of ABBY ‘calling’ the individual to report a fix or even to thank them for reporting the event. This continued interaction allows for quick resolution of issues, in a proactive manner, benefitting the timely requests and needs of customer service issues.
Capturing Valuable Customer Knowledge:
The best part... ABBY learns. Every question or interaction Abby handles is captured and automatically analyzed to provide valuable customer knowledge. Asking ABBY a question is conversational. If ABBY doesn’t know, she’ll suggest a solution or transfer you to the perfect representative. Then when citizens try asking the question again. Not only will Abby answer the question, she’ll have a better understanding of what citizens are really asking for. No more frustrated citizens, no more expensive calls, no more missed opportunities to improve the City!
Trust is paramount in every customer interaction. ABBY adds a presence and personality to your communication. Research shows that when personalities guide interactions, people trust the information more than in identical interactions without personalities. So if your citizens are supplying personal information, ABBY interactions will ensure a “peace of mind” and improved citizen experience.
When a citizen asks ABBY a question, something incredible happens: ABBY answers it. Unlike a search engine, ABBY is designed to answer direct questions. If a citizen needs information about a baseball game or finding a towed vehicle, all they do is ask. It's that simple.
ABBY communicates on virtually any platform including web, phone and video avatars. ABBY speaks over 23 languages via video, audio or simply text. With ABBY's ability to operate on multiple platforms, cities no longer need multiple solutions for IVR, web, mobile and analytics. So, improving customer service and reducing costs is possible… with ABBY.
Total Satisfaction
Ask Questions, Get Answers... Instantly.
Reporting an Issue
To report an issue – the ABBY APP automatically defaults your current location, and your current phone number – and allows you to enter a comment about the particular event you are reporting.
Setting a Location
During this process – at any time – you can pick the type of even that you are reporting – as well as edit the location – either map or satellite view.
Built-In Camera
At any time you may take a picture of the element – and upload it into the file. All of the information is stored in ABBY’s ‘back-end’ dashboard for future reporting and decision- making.
Citizen Follow Up
The final slide is a feature that is somewhat ‘unique’ to ABBY. It gives an individual the ability to ‘check the status’ of their report – to see if anything was accomplished on this element as of yet. ABBY’s dashboard stores all of the events and allows for back-end updating and processing. ABBY allows interaction between the person reporting the event and the City– thereby eliminating duplicate reporting as well as further involving the community in the solution by inviting them into the interaction. This interaction can also be multi-modal – in terms of ABBY ‘calling’ the individual to report a fix or even to thank them for reporting the event. This continued interaction allows for quick resolution of issues, in a proactive manner, benefitting the timely requests and needs of customer service issues.
Looking for clarity? It’s time to GetABBY!
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