GetAbby

Turn Your CALL CENTERS Into PROFIT CENTERS!

noreply@blogger.com (Brett Miller) — Thu, 09 Sep 2010 18:23:00 +0000

IVR Solutions from GetABBY Change the Game.

What does every call center have in common? They’re really COST CENTERS. In order to eliminate costs associated with a call center, ABBY changes the way they operate... around the globe.

1.) Improving the Customer Experience

Traditional IVRs and agents often greet repeat customers like it’s their first time calling. And when the call is finished... the IVR remembers nothing. Using a conversational IVR system will not only improve the experience, but save the customer and the organization time.

2.) Call Deflection

All too often, the customer has a difficult time communicating with the agent or IVR. Agents not speaking in their native languages or not having enough multilingual agents for their culturally diverse customer base, so ABBY deflects calls with multilingual and mobile solutions.

3.) Cost Reduction and ROI

And there’s the traffic spikes where agents are swamped with calls or sitting there with nothing to do... but run up the meter. How often is one part of an organization doing one thing - and another part doing something different - and the iVR or Agent is not sophisticated enough to examine all the data before making a decision? So, ABBY reduces these costs and shows a rapid ROI.

The Solution

ABBY knows no strangers... she’ll greet and interact with your customers conversationally... taking the information and storing it inside her built-in CRM. Anything from the customer’s name to what they are calling about to their travel destinations and more. Eventually, this information will be used to not only build a relationship for future calls, but proactively anticipate why the customer is calling... all for an improved customer experience.

Because ABBY can be implemented as a hosted or on-premise solution, she’s completely scalable. She interfaces (seamlessly) to everyones data - in real time - so eliminate that waiting for your latest balance or inventory information - because ABBY’s got it. No more overtime or over staffing. On the flip side, ABBY utilizes outbound campaigns to prequalify customers and keep the agents busy when it’s slow. Reducing wasted man hours and increasing revenue. And again... improving the customer experience.

As for the communication problems, say goodbye to “lost in translation.” ABBY speaks over 23 languages and has the ability to switch ‘on the fly.” No need to maintain an expensive assortment of multi-lingual or non-native speaking agents. ABBY also uses a built-it chat bot translation tool to make the communication seamless and deflect additional calls.

Every ABBY IVR solution also comes with a smart phone application that deflects calls by automatically answering questions 24/7 from anywhere in the word and pro-activley sending outbound notifications about reservation or appointment changes, statements and more... all by using the same central knowledge base as your ABBY IVR system. ABBY mobile also uses her built-in CRM to target mobile ads... direct and specific to each mobile user.

Now if an average call “cost” center is handling 10,000 calls a day and the avg. call is 3 min. long... your call center is spending around $12,000 per day (rates may vary). If ABBY handles 100% of the calls... she'll be reducing your costs by over 60%. And if you install ABBY chat to further deflect calls another 15% or 1,500 calls a day (with no telco fees), you’ll reduce your costs again. Then there’s ABBY mobile which will not only deflect calls, but increase revenue with automated, targeted upsells/cross-sells and advertising. On a minimum of 3,000 coupons a day averaging approx. $2,800 per day. And with an avgerage upsell or cross-sell averaging $8 a day and selling 20% of the time, that's generating another $4,800.

So, starting with a $12,000 cost center, ABBY has reduced costs with automation and deflection. Increased revenue with ads and utilized her built-in crm for upsells and cross-sells. Turning another call center from being a cost center into a profit center... with all the other benefits for free.

You need, to GetABBY.

Now Available In the App Store! - GetABBY

noreply@blogger.com (Brett Miller) — Mon, 23 Aug 2010 16:07:00 +0000

GetABBY Launches Video Personal Assistant iPhone Application.

What is IVR? What's your favorite movie? With GetABBY's new personal assistant, every question is an opportunity to build a relationship. Imagine providing your customers with their very own personal assistant catered to your organization. Automatically booking appointments, capturing leads and collecting valuable information. It all starts with a question... "How can I help you?"

Download the GetABBY App today and experience the future in mobile personal assistants.

ABBY is a multi channel dialogue platform that manages your customer touch points with automated IVR Solutions, Web Avatars, Virtual Assistants, iPhone Applications and more. GetAbby's suite of Interactive Voice Response (IVR Solutions) range from automating reservations to enrolling insurance policies. ABBY can track and record calls, covert text to speech and even produce custom reports and analytics. GetAbby's IVR Solutions are conversational, so the customer experience is always paramount. It's time to GetABBY!

Government Solutions Keep Citizens Connected

noreply@blogger.com (Brett Miller) — Tue, 10 Aug 2010 19:42:00 +0000

ABBY provides City iPhone, IVR and Web applications that reduce costs by allowing citizens the ability to document and transmit needed information to the City to report graffiti, towing and numerous other types of location-comment-picture activities... automatically. In addition, and mindful of customer service, ABBY will integrate the application with the existing technical and management structure of the City, for maximum benefit and interaction of the application.
ABBY gives an individual the ability to ‘check the status’ of their report – to see if anything was accomplished on this element as of yet. ABBY’s dashboard stores all of the events and allows for back-end updating and processing.

This interaction can also be multi-modal – in terms of ABBY ‘calling’ the individual to report a fix or even to thank them for reporting the event. This continued interaction allows for quick resolution of issues, in a proactive manner, benefitting the timely requests and needs of customer service issues.

Capturing Valuable Customer Knowledge:

The best part... ABBY learns. Every question or interaction Abby handles is captured and automatically analyzed to provide valuable customer knowledge. Asking ABBY a question is conversational. If ABBY doesn’t know, she’ll suggest a solution or transfer you to the perfect representative. Then when citizens try asking the question again. Not only will Abby answer the question, she’ll have a better understanding of what citizens are really asking for. No more frustrated citizens, no more expensive calls, no more missed opportunities to improve the City!

Trust is paramount in every customer interaction. ABBY adds a presence and personality to your communication. Research shows that when personalities guide interactions, people trust the information more than in identical interactions without personalities. So if your citizens are supplying personal information, ABBY interactions will ensure a “peace of mind” and improved citizen experience.

Total Integration

Is it possible to reduce costs while improving customer service?

When a citizen asks ABBY a question, something incredible happens: ABBY answers it. Unlike a search engine, ABBY is designed to answer direct questions. If a citizen needs information about a baseball game or finding a towed vehicle, all they do is ask. It's that simple.

What about citizens who don't have a smartphone?

ABBY communicates on virtually any platform including web, phone and video avatars. ABBY speaks over 23 languages via video, audio or simply text. With ABBY's ability to operate on multiple platforms, cities no longer need multiple solutions for IVR, web, mobile and analytics. So, improving customer service and reducing costs is possible… with ABBY.

Total Satisfaction

Ask Questions, Get Answers... Instantly.

Reporting an Issue

To report an issue – the ABBY APP automatically defaults your current location, and your current phone number – and allows you to enter a comment about the particular event you are reporting.

Setting a Location

During this process – at any time – you can pick the type of even that you are reporting – as well as edit the location – either map or satellite view.

Built-In Camera

At any time you may take a picture of the element – and upload it into the file. All of the information is stored in ABBY’s ‘back-end’ dashboard for future reporting and decision- making.

Citizen Follow Up

The final slide is a feature that is somewhat ‘unique’ to ABBY. It gives an individual the ability to ‘check the status’ of their report – to see if anything was accomplished on this element as of yet. ABBY’s dashboard stores all of the events and allows for back-end updating and processing. ABBY allows interaction between the person reporting the event and the City– thereby eliminating duplicate reporting as well as further involving the community in the solution by inviting them into the interaction. This interaction can also be multi-modal – in terms of ABBY ‘calling’ the individual to report a fix or even to thank them for reporting the event. This continued interaction allows for quick resolution of issues, in a proactive manner, benefitting the timely requests and needs of customer service issues.

Looking for clarity? It’s time to GetABBY!

GetABBY Mobile Best Practices

noreply@blogger.com (Brett Miller) — Fri, 06 Aug 2010 17:11:00 +0000

To Be Consistent across All Mobile Devices:

- When coding for a mobile campaign, optimize your code for the limited bandwidth of the 3G network.

- Understand the difference between mobile web and in‐application ad executions and play to their strengths.

- Ensure that your call‐to‐action is strategically placed to attract the user’s attention and that it describes the experience the user can expect once action is taken (i.e. tap‐for‐video, tap‐for‐coupon, tap‐to‐expand and tap‐to‐learn‐more).

- Engage the user through the native features of the device, such as deep linking to the Apple App Store, iTunes or Google Maps as well as embedded video, embedded in‐app landing pages.

- Use streaming video for long‐form video and progressive for short‐form video to create the best user experience.

- Make sure your video features (auto-play, etc.) are optimized for the various devices itself.

- Make sure your ad leads to a site optimized for the device. Do not use a Flash landing page for an iDevice (for example).

- Leverage full‐screen video for the iPad for an optimal ad experience.

- Keep messaging and content tight and to the point. Remember that Mobile real estate is limited. Be direct when communicating your call‐to‐action.

- Realize that the iDevice market is 300% larger than Droid and 600% larger than RIMM – so keep that market place in the back of your mind.

- Interactivity is the key – being dynamic in the message – in the presentation and in the methodology – that’s the reason to GetABBY.

GetABBY Examines the Metrics Surrounding Mobile Advertising

noreply@blogger.com (Brett Miller) — Tue, 03 Aug 2010 16:48:00 +0000

Mobile performance metrics exceed those of similar online ads that require click‐to‐expand actions.

Interaction Rates:

- Consumers interact with Mobile Ads more than six times as much as they did with online click‐to‐expand ads.

Brand Time:

- Consumers spent significantly more time with mobile messages compared to online ads (almost twice as much).

- Brand time tended to correlate with the quantity and quality of content contained in an ad.

Click‐Through Rates:

- Mobile executions possessed higher branding times and other action rates – completing a very favorable ‘stickiness’ profile for the advertiser!

Now, imagine interacting with your ‘virtual assistant’ – you happen to be flying to Orlando, FL – and your assistant offers you discounted tickets to Disney and other associated parks yielding: “Right Content – Right Person – Right Time” – and that’s GetABBY!

GetABBY and Mobile Advertising - a GREAT idea and an OUTSTANDING performer!

noreply@blogger.com (Brett Miller) — Mon, 02 Aug 2010 15:18:00 +0000

According to eMarketer, marketers will spend $593 million in the mobile web in 2010 – only 2.5% of the total amount spent across the entire online space. The challenges mobile marketers face are:

Implementing media buys in scale: The mobile landscape is highly fragmented with respect to publishers, operating systems and device types, making it difficult for marketers to launch large‐scale mobile campaigns.

Understanding the best practices for creating mobile display ads: Because mobile display advertising is very young relative to the more established online space, marketers have limited knowledge regarding how to make mobile ads deliver the optimal user experience.

Identifying the best mobile advertising resources: Marketers also have limited insight into how mobile advertising will help them achieve their branding and direct response goals and which mobile advertising resources will give them the best bang for their marketing buck.

Creating a truly engaging mobile experience: The mobile marketplace currently lacks engaging advertising features, formats and targeting capabilities that enable advertisers to develop compelling ways to message and interact with their audiences.

The mobile space currently presents an exciting opportunity for advertisers. According to a recent InsightExpress study, mobile ads outperformed online ads in several essential campaign lift metrics such as awareness, favorability and purchase intent.

The key is to work the ad into the platform dialogue in order to achieve truly superior performance. Take a GetABBY presentation – not only does it include full video with your interactive assistant – but also displays pertinent advertising when the appropriate question is asked – now that’s why people GetABBY.

About GetABBY: GetABBY is a leading provider of artificially intelligent, natural language, enhanced Interactive Voice Response (IVR solutions). GetABBY enables organizations of all sizes to quickly deploy powerful telephony applications. More than 1,000 customers turn to ABBY’s patented suite of applications to enhance customer service and marketing using intelligent speech recognition that can automate most phone (and web) based interactions. With an innovative Internet-based solution (that requires no investment in hardware, software, or human resources) GetABBY balances the need for high quality communications with affordable pay-as-you-go pricing.

“The Perfect Gift” It’s Important to know your customers.

noreply@blogger.com (Brett Miller) — Tue, 27 Jul 2010 18:01:00 +0000

Never ask a friend, “What do you want for Christmas?” You shouldn’t need to. As Alec Baldwin on ‘30 Rock’ states, “Gift giving is the purest expression of friendship. I’m going to think about what I know and like about you and that will lead me to the perfect gift.” Think about when you receive the perfect gift. A gift that shows that someone cares and more importantly, they listen. It’s not just gifts, it’s customer service in general. But how do you accomplish this thoughtfulness on a massive scale? How do you convince hundreds or millions of customers that your organization actually cares about their wants and needs?

You don’t... Abby does. GetAbby provides mobile, web avatar and IVR solutions that track and record every customer interaction and integrate that data into a built-in CRM and analytics package. Abby is conversational, so every interaction with your customer is the start of another conversation. “How’s the weather in Orlando?” “Do you serve meals on your flight?” Virtually any question will provide insight into your customer’s concerns, ideas, likes and more.

In most cases, Abby can even anticipate what your customers will ask for based on previous data. Imagine calling an airline to check your flight status and being greeted with “Are you calling about your flight to Atlanta?” Wow... that’s an airline that cares.

The truth is, your customers are giving you endless amounts of data everyday with every interaction. All the information you need to take customer service to the next level. You just need the tools to help capture, interpret and utilize the data. You just need... to GetAbby.

The Smartphone - It’s the “YOU” engine – not the “ME” engine …

noreply@blogger.com (Brett Miller) — Thu, 15 Jul 2010 19:57:00 +0000

The Smartphone changes the paradigm – and allows YOU the ability to develop your own Virtual Assistant just for “Your Needs.” It all started with ‘Search’ - an interesting opportunity for ‘you’ to find and discover – but a better opportunity for ‘me’ the advertiser. It suddenly gave ‘me’ the easy ability to ‘reach’ into places where I was never allowed to travel. But, is search truly personalized – do it allow you to make better, more informed choices? Often with search – credibility and trust are in question – and hence we have the outgrowth of social networking. Now – what if you had an intelligent ‘virtual – personal assistant’ (VPA) that lived on your Smart Phone? The ‘brains’ of the VPA would be Ai – for both general and targeted domain use. The ‘reach’ of the VPA would be the API’s (interfaces) to many of your favorite web brands and services. The ‘trust and credibility’ could be the authentication protocols and trust circles such as Facebook, etc.

I remember at CMU, 5 years ago saying: “We just spent the last 10 years making humans like computers – let’s spend the next 10 making computers more like humans! After all – isn’t true search – the ability to have a conversation with someone that understands your needs, and you can trust?” Human-centric computing is coming of age due to vastly improved interactive techniques such as ‘natural language processing’ – whether thru speech or thru text. Think of all the tasks ‘You’ do: reserving, buying, reminding, and scheduling – and realize that the next engine must be a “YOU” engine and not a “ME” engine.

Think of building your own video Avatar – that is personalized just to you. After all:

- Body Language accounts for over 55% of communication – Tone another 38% - so with words only accounting for 7% of your overall message – I truly need to see and listen to you. No more “lost in translation,” just a captivated audience.

- Your avatar will capture an additional 200 to 300% more customer knowledge <http://www.getabby.com/customer_knowledge.jsp> . Customer knowledge leads to customer retention – and with people so willing to share personal information – your own avatar will only expand this knowledge base.

- Your avatar will be a relationship builder – not just a search or decision maker – but a true relationship builder.

- Your avatar will build Trust. Trust is the key. Research shows that when personalities guide interactions, people trust the information more than in identical interactions without personalities. So supplying payment information, personal information or any other sensitive material, your avatar will ensure a “peace of mind” and an improved customer experience.

The paradigm shift we will see with virtual assistants is that providing them with access to your preferences, tastes, accounts, Facebook profiles, iTunes music lists and contacts will be the cornerstone that will enable cheaper – better – faster decision-making. The point is that your virtual assistant will definitely be: “Yours” and not mine.

GetABBY (your virtual assistant company) is going to make your life a bit simpler over the next few years.

With the Smartphone – it’s ALL about YOU

noreply@blogger.com (Brett Miller) — Wed, 14 Jul 2010 13:42:00 +0000

Your very own Virtual Assistant! Remember the fax machine? What was before leaving a text message – voice mail? Sometime – coming very soon – everyone who lives a connected lifestyle will be able to delegate their everyday tasks to an intelligent virtual assistant that will coordinate, execute and simplify our lives. We will look back on these days and ask ourselves how we ever made it thru the day without our trusted assistants, the same way my kids ask in amazement about how we ever got things done before the Internet. Remember the HAL 9000? Remember KITT (the car)? Now looking beyond the theatrical and dramatic value of these ideas, the reality is simple — we need more TIME, and have always desired more help, less hassle, and higher productivity in our lives.

Are search engines the answer? Search engines are fantastic tools to help you find information on the Internet, but try personalizing a search engine – try making an appointment or responding to a question via a search engine. The idea of allowing someone to click on 10 blue links – isn’t going to tell me your feelings on investing in APPL (the stock) in this environment – right now – and why – or even whether you’re available for a meeting today @ 2:00 pm?

We need software that is specifically designed to help YOU – a “You Engine” rather than a search engine: A virtual assistant. And the good news is the 80/20 rule. 80% of all the elements that most of us do in our lives are repetitive and totally predictable. Also – the ecosystem and technology needed to automate many of these tasks is here already. However, 80% of the information that we gain is gained ‘peripherally’. And much of our personal information is gained thru body language and tone – making those 10 blue links a little bit tougher to handle.

But what if we add some intelligence. Add something to your life that will integrate into your life, get to know you, and be proactive. Your smart phone is already starting to work in that direction. There are hundreds of thousands of services, apps, and sites that help you find and do things on the web – the issue is that they are all ‘fiefdoms’ (islands) unto themselves – normally focused on a particular domain – and certainly unaware of what’s going on around them – and often not willing to work together. The thought of ‘sharing’ (data or content) is foreign – and all require time to ‘discover’ their individual nuances. The goal of the assistant is not only to unify these elements – making a more informed and better decision – but also to communicate these decisions to all concerned in a very ‘You-esque’ – fashion – potentially even thru Video!

More good news – simplicity causes increased user engagement à less clicks means more users, which also means more e-commerce! Think of asking your smart phone to find you all the videos where Tom Cruise was in a car chase, or where Barak Obama spoke on job creation. This change – evolution toward simplicity – will change everything you use your mobile device for – and it will change “You”!

The Smartphone is virtually always with you – offering “Right Person” – “Right Place” – “Right Time” with “Right Content”. Couple this with simplicity, opportunity, understanding your preferences, allowing you more time, and you have a very explosive market opportunity indeed. In this market – everybody wins. You begin to manage your day much more efficiently and productively – with the many tasks being taken care of ‘personally and visually’ using your own personal-virtual assistant. Participation then drives discovery – more transaction – and more intelligent / increased consumption.

Your very own ‘Avatar’ – that captures an additional 200-300% more customer knowledge – and communicates via video – because ‘body language’ accounts for 55% of communication – and your tone of the response an additional 38% - leaving ‘words/content’ a mere 7% of the communication solution. No more ‘lost in translation’ – just a ‘captivated audience.’

Your friends and associates like your personality – and people buy from people they like. Introducing a relationship to your communication experience will immediate increase clarity of message and correspondingly revenues.

Establishing trust is the key. Research shows that when personalities guide interactions, people are more trusting of the information. So if your customers are talking to you about payment information, personal information or any other sensitive material, your video ‘personal assistant’ will ensure a “peace of mind” and an improved customer experience.

Remember the next step in the journey is the “You Engine”!

Stop Telling Your Customers to GO AWAY!

noreply@blogger.com (Brett Miller) — Tue, 06 Jul 2010 16:13:00 +0000

5 reasons to start Engaging and stop Deflecting.

Karen walks into your local electronics store searching for a new PC. Knowing little about computers, she asks an associate, "which computer is the fastest?" The associate quickly responds, "anything with the new core i5 processor," and walks away. Congratulations, you've deflected your customer's question and most likely… lost her business. Karen wasn't just looking for an answer, she was looking for guidance and now she's really lost.

Most managers will say that their sales staff knows better. That may be true in the store, but what about the web, phone and mobile devices? Most automated systems like Interactive Voice Response (IVR) and web-based FAQ engines are designed to deflect customers and move on. It may seem like a great way to reduce costs… but at what price?

GetAbby's patented artificial intelligence engine (ABBY) can sit on virtually any customer touch point including the phone, websites, mobile devices and even on the iPhone. ABBY communicates with your customers conversationally on the devices they prefer 24 hours a day, 365 days a year. With ABBY's built in CRM, she'll build a relationship with each individual customer and discover what they're really asking for. There are several benefits in using ABBY to engage your customers…

1. Improved Customer Service

Customer service is more than just getting customers from A to B. Each and every question should be the start of another interaction. After ABBY builds a relationship with your customers, she can often anticipate what they're going to need… even before they ask. GetAbby's IVR solutions can even track a reservation online and automatically follow up with a phone call after completion. With ABBY available 24/7 as a virtual assistant to your customers, you'll improve customer service and increase customer retention.

2. Increased Revenue

What if the associate responded with, "the new core i5 processors are great, especially with a memory upgrade," then walked Karen through the process. Sales would increase 400%. The associate isn't selling Karen something she doesn't want, he's just offering a suggestion to improve her experience. GetAbby's patented Web Avatar can do the same thing for your website. If ABBY knows you are flying to Orlando and you're with your family, she'll offer you a great deal on Disney tickets or inform you of exciting new attractions at the park. Now that's intelligent upsetting and advertising with ABBY.

3. Opportunity to Educate

The Internet has changed everything. You can't compete on price alone and plan on staying in business. You need to provide value, something that makes your product or service stand out over the competition. ABBY has been used to educate millions of customers on products, services and virtually every subject you can imagine. When a customer asks a question, ABBY takes the opportunity to provide value and educate them, not just deflect them.

4. Customer Knowledge

In the words of Wall Street's Gordon Gekko, "The most valuable commodity I know of is information." Your customer want to inform you, they want to help improve your customer service. Every interaction you have with your customer is overflowing with customer knowledge. Most organizations just don't have a system in place to capture and organize that data. ABBY captures every piece of data and reports back with custom reports and built-in analytics. She can even suggest changes to improve the customer experience.

5. Build a Relationship

From IVR solutions to virtual avatars online, ABBY remembers every transaction and builds a relationship with your customers. Imagine purchasing car insurance with ABBY on your mobile device and then receiving a phone call from ABBY about changes in your policy. She already knows your name and information… she's already built a relationship and life-long customer.

It's time to start engaging your customers… it's time to GetAbby!

See ABBY in action at http://www.GetAbby.com

The iPhone is the Speech Application Killer!

noreply@blogger.com (Brett Miller) — Fri, 02 Jul 2010 15:52:00 +0000

With the release of Google Voice and the iPhone4 to the public – all in the same week – you have to believe that the ‘Speech Application’ model – as we know it – is whistling past the cemetery. Just think about the iPhone numbers again for a minute:

- 5 Billion APPS downloaded

- Generating $1B for developers

- iPhones control over 58% of the mobile browsing market (with Android – their closest competitor only having under 23%)

- Over 3 Million iPads have been sold (1 Million more than estimates – and those estimates were for the ‘year’)

And with the iPhone (GetABBY) “way of thinking” comes:

- An application costs very little – in comparison to speech applications.

- A model that is completely distributed and very scalable (vs most speech apps.

- An app that requires virtually no learning curve (vs most speech apps).

With Smart Phones growing at the rate of 38% per year – combining that non-scalable speech application model – with the Smart Phone growth rate and distribution abilities – AND you will get an application framework that dramatically reduces a Call Center’s TCO (total cost of ownership) and completely changes the face of your next Call Center Agent!

Honestly, haven’t we killed the ‘Professional Services’ side of speech applications yet? When is the last time you employed a consultant to build you a spread-sheet? Speech applications are like spread-sheets, and with professional services come: (a) high start up fees, combined with (b) high data integration fees and coupled with, (c) high maintenance fees – haven’t these gone the way of Yesterday’s Weather yet?

GetABBY’s Smart Phone applications reduce costs, increase distribution, increase customer satisfaction, and increase sales – and that’s a winning combination.

In Search of … Your Personal Virtual Assistant

noreply@blogger.com (Brett Miller) — Tue, 29 Jun 2010 15:57:00 +0000

In Search of … Your Personal Virtual Assistant

Even the Rolling Stones know “You can’t always get what you want” – full knowing that what we’d all like is a Virtual Assistant – that lives on our phone – that you can give commands to – and that ‘virtual person’ will do them for you – when you want – 24/7/365 days a year.

Now even the Rolling Stones know – “You Get What ‘cha Need.” But – too often – getting what we ‘need’ stops us from getting what we ‘want’. With the release of the latest iPhone4 – let’s think thru their numbers for a moment:

- 5 Billion APPS downloaded

- Generating $1B for developers

- iPhones control over 58% of the mobile browsing market (with Android – their closest competitor only having under 23%)

- Over 3 Million iPads have been sold (1 Million more than estimates – and those estimates were for the ‘year’)

I had the honor of knowing the late Randy Pausch (author of “The Last Lecture” – 11 Million plus views on YouTube) – and about 2 months after Randy’s death – I had the pleasure of going to a ‘Grade School Open House’ with my 8 year old son Morgan. Morgan was showing me around and he showed me some ‘programming’ he was doing – that was producing full-animation. Morgan was working with ‘Alice’ (an animation development toolkit that allows young people to produce remarkable results very quickly). ‘Alice’ was written by Randy Pausch – and I figure if we can teach 8 year olds how to produce animation – we should be able to teach people with college degrees how to build their own speech applications – yes?

In a world where marketing dollars and credit is constrained – ‘Customer Service’ is going to have to be the ‘growth engine’ for a company. And rather than answering a call with a common menu – answer with a dynamic “How is your day going?” – and pitch related services.

Over the next several months – GetABBY will be changing the face of Call Centers – although “You just might find – You get what you need” ... honestly, our goal (like the Rolling Stones) is to give you “What you Want”.

5 Extraordinary Benefits of a GetAbby Web Avatar

noreply@blogger.com (Brett Miller) — Mon, 28 Jun 2010 14:27:00 +0000

1. Body Language accounts for over 50% of communication.

According to body language experts, words (the literal meaning) only account for 7% of the overall message. So if your website is primarily written text, you’re leaving 90% of your message vulnerable to misinterpretation. However, by adding tone of voice (38%) and body language (55%) the message will be powerful and increase its effectiveness. Luckily, a video web avatar can showcase these attributes with every interaction. No more “lost in translation,” just a captivated audience.

2. Multiple Senses mean multiple sales.

It’s no secret that multiple senses enhance a message. With audio and visual stimulants, video avatars will engage clients by adding that emotional connection. With more engaging interactivity, a video web avatar will capture 2-3 times the customer knowledge of a standard avatar or virtual character. Customer knowledge is often the catalyst for transforming a potential prospect into a life long customer.

3. Customers like a Personality.

Newsflash!... people buy from people they like. It’s impossible to connect with a font or animated character the way we connect with a person. That’s the power of a human web avatar. The ability to build a personality based on body language, clothes, accent, hair and most importantly... answers and interactions. Isn’t time your website had a personality?

4. Brand Enhancement with every interaction.

Why do celebrities and athletes make billions a year for product endorsements? If done correctly, tying a person to a product or service can greatly increase a brand. Michael Jordan’s Air Jordan Shoes, Danica Patrick’s GoDaddy Commercials and countless others. Why do these companies spend billions? Because it works. Adding a celebrity, athlete, doctor or any credible web avatar to your website will enhance your brand and build customer loyalty.

5. Trust is key.

Trust is paramount in every customer interaction. If your customers don’t trust you, you’ve lost them. A video web avatar adds a presence and personality to your website. Research shows that when personalities guide interactions, people trust the information more than in identical interactions without personalities. So if your customers are supplying payment information, personal information or any other sensitive material, video web avatars will ensure a “peace of mind” an improved customer experience.

To learn more about GetAbby’s patented Video Web Avatar, please visit us at www.GetAbby.com

It’s MORE than JUST BUSINESS - IT’S PERSONAL!

noreply@blogger.com (Brett Miller) — Fri, 25 Jun 2010 15:20:00 +0000

It’s MORE than JUST BUSINESS - IT’S PERSONAL!

The latest update to the ABBY platform delivers truly personalized iVR, SMS, web Avatar, and mobile device services for contact centers and enterprises. GetABBY – a Software-as-a-Service (SaaS) company - introduced your next ‘call center agent.’ ABBY provides a dynamic iVR - Avatar capability that automatically adapts to specific customer needs and preferences, and therefore reduces the number of calls met by static menus and generic call-queues. ABBY’s high level of personalization enables callers to find the information they need much faster, resulting in shorter calls, fewer transfers to live agents and more satisfied customers.

With her complete, built-in CRM, ABBY provides extensive easy-to–use options for profiling, classifying and targeting customers down to the individual level. This enables non-technical customer service and marketing managers to create personalized, multi-channel contact strategies – including proactive iVR, AVATAR and mobile device applications.

In addition to the intuitive drag-and-drop user interface for the creation of highly personalized IVR services, ABBY includes an integrated multimedia content management system, an analytics package, a workflow product, a complete CRM, improved reporting and a wide range of new and improved plug-in applications to automate routine business tasks. Not only can ABBY transform the customer experience, but her dynamic IVR capability has already become a cornerstone of marketing campaign for a major enterprise.

With thousands of users, ABBY is developing into the leading Cloud-based platform for customer service and marketing automation by interactive voice, web AVATAR and mobile devices, with a mission to radically improve the customer experience and help organizations to use great customer service, cost reduction and revenue generation as a competitive differentiator.

A TRIPLE is only a TRIPLE when you make it to 3rd BASE!

noreply@blogger.com (Brett Miller) — Tue, 22 Jun 2010 20:36:00 +0000

A TRIPLE is only a TRIPLE when you make it to 3rd BASE!

Everyone talks of a communication triple play: web, phone, mobile device... right customer, right message, right time.

In today’s world, if you can’t achieve having ALL 3 - then you’re just hitting three singles – and NEVER putting everything together – and therefore NEVER putting yourself in ‘scoring’ position! And frankly, if you’re not going to ‘score’ - why be in the game? All 3 of these elements (web avatars, IVR solutions, mobile applications) NEED to work together, and combine in order to significantly reduce customer service costs, while dramatically enhancing the customer experience, and increasing your customer knowledge, retention and let’s not forget – increasing your bottom line.

First base is your speech application. Applications need to recognize voice commands, understand accents, languages, and colloquial enunciations, everyone sees the industry moving in this direction - from buying airline tickets to feeding your Xbox commands - virtually everything needs voice technology. Second base is web interactivity – the ability to ask a web avatar a question – in your own words – in your own language (very similar to speech). The extra element the web provides is instant connectivity to thousands of “friends” receiving and sending status updates - allowing your product to reach a wider audience, cheaper – better - faster.

Third base takes includes your mobile device. Apple has sold over 2 million ipads in 2 months – even though it’s only been released in 9 countries. 5 Billion iPhone apps have been downloaded. AT&T stopped taking orders for the iPhone 4G after being open for 27 HOURS. So if mobile devices are NOT be a part of your strategy, think again. And just do the math – a mobile device application can be written for tens of thousands – and circulated to millions of people – giving you a total cost of ownership in the ‘pennies’ - what other device offers that consistency - scalability – and cost?

Our job at GetAbby is to put you in position to score. We bring it all HOME. We take all three of these sigles, combine them, and allow you to bring it HOME in one application. GetABBY provides the technology that allows you to book airline tickets over the phone, and have the confirmation ticket sent straight to your mobile device, and confirm thru an avatar on the web – where the avatar will present you with more money saving ideas on additional places to stay. We’re there for you, ready to take you past third base – taking it home, however; is up too you to GetABBY.

GetAbby Launches Interactive Web Avatar

noreply@blogger.com (Brett Miller) — Wed, 16 Jun 2010 16:39:00 +0000

Hi, I'm Steve, your GetAbby Virtual Avatar. How may I help you?

Who is Abby and what is multi channel communication? These are just a few of the countless questions Steve can handle... without human assistance. GetAbby has launched a patented video avatar that reduces inbound calls and increases revenue with product placement, targeted up-sells and advertising.

Unlike traditional avatars or virtual assistants, GetAbby uses real video avatars to engage and interact with your customers. No more creepy or annoying “FAQ engines.” Abby even uses her built-in CRM to build a relationship with your customers and up-sell and advertise the right product or service, every time.

The best part... Abby learns. Every question or interaction Abby handles is captured and automatically analyzed to provide valuable customer knowledge. Just try asking Steve a question at GetAbby.com. If Steve doesn’t know, he’ll suggest a solution or transfer you to the perfect representative. Then come back and try asking the question again. Not only will Abby answer your question, she’ll have a better understanding of what customers are really asking for. No more frustrated customers, no more expensive calls, no more missed opportunities!

View the video for more information on increasing revenue and reducing costs with video avatars, then visit GetAbby.com to try one for yourself.

Transportation: Web Avatars from GetAbby

GetABBY is the leading enhanced Interactive Voice Response (eIVR) solutions and multi channel communication platform. Strategically aligned with Carnegie Mellon University, GetABBY’s technology, ABBY, provides a unique platform of bundled services, including natural language processing (NLP), artificial intelligence (AI) over a managed platform inclusive of VoIP, Internet, and Wireless formats.

For more information, please contact bmiller@getabby.com

The Triple Threat (Web, Mobile and IVR Solutions)

noreply@blogger.com (Brett Miller) — Wed, 19 May 2010 12:01:00 +0000

The Triple Threat

One Solution for Multiple Platforms

The Problem: Trying to reduce costs while staying connected with your customers on their platforms with content they NEED. Wasting time searching multiple vendors for each platform is expensive and inconsistent.

The Solution: Introducing Abby, the single solution for handling IVR, web, virtual avatars , and mobile applications. One engine that interacts conversationally with your customers and seamlessly integrates multiple platforms to reduce costs up to 80% and increase revenue. Abby uses a build in CRM and analytics package to produce valuable reports and more customer knowledge than you could ever imagine.

GetAbby: GetAbby is a leading provider of artificially intelligent, natural language, enhanced Interactive Voice Response (e-iVR) solutions. GetABBY enables organizations of all sizes to quickly deploy powerful telephony applications. Abby is a Multi Channel Dialogue Platform, that enables you to build, deploy, and manage your customer touch points. More than 1,000 customers turn to ABBY’s patented suite of applications to enhance customer service and marketing using intelligent speech recognition that can automate most phone (and web) based interactions. With an innovative Internet-based solution (that requires no investment in hardware, software, or human resources) GetABBY balances the need for high quality communications with affordable pay-as-you-go pricing.

Join the revolution. Learn more at GetAbby

Introducing the Avatar

noreply@blogger.com (Brett Miller) — Sat, 17 Apr 2010 00:00:00 +0000

It’s getting increasingly more difficult to capture leads. It’s not because the leads aren’t there, the competition for captivating your audience has increased.
Well, GetAbby has a revolutionary new solution for scooping leads, automatically building relationships and walking customers through simple to complex process online… and we call that solution… the avatar
Think of a customer service representative standing in a store. They can answer your questions, understand what you’re looking for and provide valuable suggestions for additional products and services.
Well, GetAbby’s patented video Avatars are like taking your number one customer service rep. and transforming them to fit your website.
They can sit virtually anywhere, your homepage, webforms, purchase funnels, or even your social network channels, engaging customers with rich video
That’s an excellent question, the Loan Term is the number of years you’ll have to repay your mortgage.
Most customers that purchase car insurance save up to 30% by purchasing their health insurance with us as well. Would you like to review a quick quote on a health insurance policy?
You’d be an excellence candidate for a business management degree. If you type in your phone number, I’ll connect you with my friend in customer service who can answer any additional questions you have.
Putting Abby on your website will engage your customers and create a drastic increase in new leads.
Abby will get you more from your leads by upselling, cross selling and advertise. By introducing abby to an insurance supplement form, abby could increase sales by up to $4,000 annually… per person.
Contact GetAbby to reinvent the way you communicate online, through mobile devices, or over the phone.